Refund policy

Last Updated: June 15, 2026

At Zareline (legally owned and operated by 1000 GOLDCOAST WAY LLC), your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a fully transparent and compliant return process.

1. Return Window (30-Day Guarantee)

You have exactly 30 days from the calendar date you received your item to request a return. Requests received after this 30-day window will unfortunately not be eligible for a refund or exchange.

2. Return Conditions

To be eligible for a successful return and full refund, your item must meet the following strict criteria:

  • It must be in the exact same condition that you received it.
  • It must be unworn, unused, unwashed, with all original tags attached, and inside its original product packaging.
  • It must be accompanied by the original receipt, invoice, or valid proof of purchase from our store.

3. Free Returns & No Restocking Fees

  • Zero Hidden Fees: We offer Free Returns for our customers. There are absolutely no restocking fees charged for returning a product.
  • Return Shipping: Once your return request is authorized by our team, we will provide you with a pre-paid shipping label via email, or reimburse your return shipping costs entirely. Customers do not have to pay for return logistics.

4. How to Initiate a Return & Where to Return

To ensure your return is tracked and processed properly by 1000 GOLDCOAST WAY LLC, please strictly follow this procedure:

  1. Contact our customer support department via email at care@zareline.shop to request a return.

  2. In your email, please provide your Order Number and clear photos of the item you wish to return.

  3. Once your return is authorized, we will email you a Pre-paid Return Shipping Label along with detailed instructions on how and where to drop off your package.

  4. Important Notice: Please do not send your purchase back to the manufacturer or the original shipping address on the package without prior authorization. All returns must be dispatched to our designated corporate mailing networks handled at 1046 SHADY CT, SAN JACINTO, CA, 92582, USA.

5. Refund Processing & Credit Method

  • Inspection Notice: Upon receiving your returned package, our quality assurance team will inspect the item to verify its condition. We will notify you immediately via email regarding the approval or rejection of your refund.
  • Processing Time: Approved refunds are processed legally within 10 business days.
  • Credit Method: The approved refund amount will be automatically credited back to your original method of payment (e.g., the Visa, Mastercard, or digital wallet used during checkout).
  • Please Note: Depending on your banking institution or credit card provider, it may take an additional 3–5 business days for the financial server to post the transaction credit to your bank statement.

6. Damaged, Defective, or Incorrect Items

Please thoroughly inspect your parcel immediately upon arrival. If the item is defective, damaged in transit, or if you accidentally received the wrong product, contact us within 48 hours at care@zareline.shop. We will evaluate the issue right away and dispatch a brand-new replacement product or issue an immediate full refund at no extra cost to you.

7. Corporate Contact & Legal Entity Information

For all questions regarding returns, refunds, or cancellation disputes, please contact our administrative headquarters directly:

  • Store Brand Name: Zareline
  • Legal Operating Entity: 1000 GOLDCOAST WAY LLC
  • Company Registration Number: L21000441710
  • Verified Contact Email: care@zareline.shop
  • Corporate Registered Address: 17686 CIRCLE POND CT, BOCA RATON, FL, 33496, USA
  • Executive Mailing Office (Returns Management): 1046 SHADY CT, SAN JACINTO, CA, 92582, USA
  • Verified Phone Hotline: +1 (737) 288-5378